We are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, phone calls, text messages, and service interactions.

Information We Collect

We may collect personal information that you voluntarily provide when requesting towing or roadside assistance services, contacting us, or completing forms on our website. This information may include:

Name

Phone number

Email address

Vehicle information

Location details related to service requests

Payment or billing information, when applicable

We may also collect limited non-personal information automatically when you visit our website, such as browser type, device information, IP address, and general usage data, to help improve website performance and user experience.

How We Use Your Information

We use the information collected for legitimate business purposes, including:

Providing towing and roadside assistance services

Dispatching drivers and communicating service updates

Responding to inquiries and customer support requests

Processing payments and invoices

Improving service quality and operational efficiency

Complying with legal, regulatory, and safety requirements

We do not sell, rent, or trade your personal information.

Text Messaging (SMS) Communications

By providing your phone number and requesting our services, you consent to receive service-related calls and text messages. These communications may include service confirmations, estimated arrival times, dispatch updates, driver communication, and follow-up messages related directly to your towing or roadside assistance request. Message frequency varies based on service needs. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. Phone numbers collected for service related text messaging are not shared or sold to third parties for marketing or promotional purposes.

Information Sharing

We may share your information only as necessary to provide services or comply with legal obligations, including:

Service partners or vendors assisting with operations

Payment processors for secure transaction handling

Legal or regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure. While no method of transmission or storage is completely secure, we strive to use commercially acceptable measures to protect your data.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve functionality. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly as a result.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable laws. To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Silvermoon's Towing and Recovery, Inc
Phone: 407.436.1566

Email: [email protected]