These Terms & Conditions govern your use of our website, services, and communications. By requesting towing or roadside assistance services, contacting us, or using our website, you agree to be bound by these Terms & Conditions.

Services Provided

We provide towing and roadside assistance services, including but not limited to emergency towing, vehicle recovery, lock-out services, tire changes, fuel delivery, jump starts, winch-outs, and accident recovery. Services are subject to availability, road conditions, weather, safety considerations, and operational capacity.

Service Authorization

By requesting service, you authorize us to perform towing or roadside assistance on your vehicle. You confirm that you are the vehicle owner or have authorization from the vehicle owner to request service. You acknowledge that service outcomes may vary based on conditions beyond our control.

Pricing and Payment

Pricing may vary based on distance, time, vehicle type, location, and service complexity. All charges will be disclosed prior to or at the time of service when reasonably possible. Payment is due at the time services are rendered unless otherwise agreed in writing. Failure to pay may result in service refusal, storage fees, or lawful collection actions.

Cancellations and Refusals

We reserve the right to refuse or discontinue service if conditions are unsafe, access is restricted, authorization cannot be verified, or payment is not secured. Cancellations after dispatch may result in a service or trip fee.

Limitation of Liability

While we take reasonable care in providing services, we are not responsible for pre-existing damage, mechanical failures, or conditions beyond our control. Our liability is limited to the extent permitted by law. We are not liable for indirect, incidental, or consequential damages.

Vehicle Condition and Contents

Customers are responsible for removing personal belongings from their vehicle prior to towing when possible. We are not responsible for loss or damage to personal items left inside the vehicle unless required by law.

Delays and Force Majeure

We are not responsible for delays caused by traffic, weather, accidents, law enforcement activity, road conditions, mechanical issues, or other circumstances beyond our control.

Text Messaging and Communications

By providing your phone number and requesting service, you consent to receive service related calls and text messages, including dispatch updates, estimated arrival times, and service confirmations. Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

Website Use

All content on this website is provided for informational purposes only. We do not guarantee the accuracy or availability of website content and reserve the right to modify or remove content at any time.

Intellectual Property

All website content, logos, branding, and materials are the property of the company and may not be reproduced, distributed, or used without written permission.

Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the appropriate courts within the state.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting to this page.

Contact Information

For questions regarding these Terms & Conditions, please contact us:

Silvermoon's Towing and Recovery, Inc.
Phone: 407.436.1566
Email: [email protected]